Our Commitment: Protecting your privacy at Dhaka 8 is a responsibility we take seriously. This Privacy Policy explains exactly what we do — and don't do — with your information.
1 Introduction & Scope
Dhaka 8 (dhaka8.im) is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy explains how Dhaka 8 collects, processes, stores, and protects your personal information.
By visiting our website or creating an account, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
This Privacy Policy applies to:
- Across all pages of the dhaka8.im website
- On the Dhaka 8 mobile application (where applicable)
- Through our customer support channels
- Via Email & SMS Communications
2 What Information We Collect
Dhaka 8 only collects information that is necessary to provide the service. We do not collect unnecessary or excessive data.
| Data Type |
Example |
Collection Period |
| Identity Information |
Name, date of birth, national ID number |
During Registration & KYC Verification |
| Contact Information |
Email Address, Mobile Number, Physical Address |
During registration and profile updates |
| Financial Information |
BKash/Nagad number, bank account details |
Deposit & Withdrawal Timeframes |
| Technical Information |
IP address, browser, and device information |
During website visits |
| Gaming Activity |
Betting History, Transaction Records |
During Platform Use |
Good to Know: We never store your password, full payment card number, or PIN. This information is processed in encrypted form and is never logged anywhere.
3 How We Use Your Information
Dhaka 8 uses your data only for specific, transparent, and lawful purposes. Details are outlined below:
- Account Management: Your name, email, and phone number are used to create, verify, and manage your account.
- Identity Verification (KYC): National ID or passport details are used solely to meet legal obligations and prevent fraud.
- Transaction Processing: Financial information is used to process deposits and withdrawals.
- Customer Support: Your contact information is used to resolve issues and respond to your inquiries.
- Security Monitoring: Activity data is analyzed to detect and prevent fraud, money laundering, and other illegal activities.
- Service Improvement: We analyze usage patterns to improve and enhance your experience on the platform.
- Promotional Communications: With your consent, we'll send you updates on new offers and promotions. You can opt out at any time.
- Legal Obligations: Information required to meet regulatory obligations is retained and provided as necessary.
4 Data Sharing Policy
Dhaka 8 never sells your personal information. In certain circumstances, limited data may be shared with trusted third parties.
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Payment Processors: Financial information is shared with bKash, Nagad, Rocket, or your bank as needed to process transactions. These institutions follow their own privacy policies.
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Technology Service Provider: Technical data may be shared with contracted partners providing hosting, cybersecurity, and analytics services.
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Law Enforcement Agencies: Information may be disclosed to relevant authorities when required by court order or legal obligation.
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Fraud Prevention: Under our Anti-Money Laundering (AML) program, suspicious activity may be reported to the relevant authorities.
Important: Whenever data is shared with third parties, Dhaka 8 always ensures a data protection agreement is in place. Your information is never sold or transferred to advertisers or unknown commercial entities.
5 Cookies & Tracking Technologies
The Dhaka 8 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
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Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core site functionality. Disabling them will prevent the site from working properly.
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Functional Cookies: Used to remember your language preference, display settings, and other personalized experience options.
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Analytics Cookies: Used to understand which sections of the site are most visited. This data is collected in anonymized form.
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Disabling Cookies: You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that doing so may limit certain features of the service.
6 Data Retention Period
Dhaka 8 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account Information: Retained for as long as your account remains active. Following account closure, data may be kept for up to 5 years for legal purposes.
- Transaction Records: Transaction records must be retained for a minimum of 5 years in accordance with financial regulatory requirements.
- KYC Documents: Once verification is complete, data is retained for up to 5 years even after account closure.
- Support Chat Logs: Retained for up to 2 years after the issue is resolved.
- Technical Logs: IP addresses and session data are retained for a maximum of 12 months.
Please note: Once the data retention period ends, your information is securely deleted or anonymized so you can no longer be identified.
7 Your Rights
As a registered member of Dhaka 8, you have the following rights over your personal data:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
- Right to Erasure: In certain circumstances, you may request deletion of your data. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: You may request that we stop processing your data for specific purposes.
- Right to Data Portability: You can request a copy of your data in a readable format.
- Right to Object: In certain circumstances, you have the right to object to the processing of your information.
- Marketing Opt-Out: You may opt out of promotional communications at any time.
To exercise any of these rights, email our support team at: support@dhaka8.im. We will endeavor to respond to your request within 30 days.
8 Security Measures
Dhaka 8 uses industry-standard security technology to protect your data. Our security framework is reviewed and upgraded on a regular basis.
- SSL/TLS Encryption: All data transfers on the website are secured with 256-bit SSL encryption.
- Database Encryption: Sensitive data stored on our systems is kept in encrypted form.
- Two-Factor Authentication (2FA): Two-factor authentication can be enabled for added account security.
- Firewall & DDoS Protection: Advanced security measures are in place to protect the platform from cyberattacks.
- Regular Audits: Third-party security experts conduct regular audits of our systems.
- Staff Training: All our staff receive regular training on data protection.
Your Responsibility: We do everything on our end to ensure the highest level of security — but you play a role too. Use a strong password, never share your login credentials with anyone, and always log out after using an unfamiliar device.
9 Third-Party Services
The Dhaka 8 platform may integrate certain third-party services, such as payment gateways or analytics tools. These services operate under their own privacy policies.
- Dhaka 8 is not responsible for the privacy practices of third-party services.
- When transacting through a payment gateway, the policies of the respective provider will also apply.
- We work only with trusted and recognized service providers.
- Any information shared with third parties is limited to the minimum necessary.
10 Policy Updates & Contact
Dhaka 8 may update this Privacy Policy from time to time. We will notify registered members of any significant changes via email or platform notification in advance.
- The date of each update will be noted at the top of the page.
- Members will be notified of any major changes before they take effect.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
For any privacy-related queries, please contact us at: support@dhaka8.im — Our data protection team is always ready to answer your questions.